Question 1

Do you have a physical clinic I can come into?

Accepted Answer

No, we are solely a mobile optometry clinic and we do not have a physical office for you to come into.  Our address is for mailing purposes only.

Question 2

I do not have any mobility or health challenges but would still like an optometrist to come to me for an eye exam.  Is this possible?

Accepted Answer

Although we would like to help you, we need to reserve our services only for those who have mobility or health challenges that would prevent them from getting to a regular eye clinic.  If you are able to go into a traditional optometry clinic, we would advise you to do so for your eye exam.

Question 3

I look after the patient’s medical appointments but I’m not able to attend the exam.  Is that okay?

Accepted Answer

If the patient lives in a care home, it is not mandatory for any family member or caregiver to attend the exam.  We will coordinate scheduling with the care home staff and our optometrists will contact the resident’s appointed contact to discuss the exam results afterwards.

If the patient lives in a private residence and the patient is not able to let our optometrist into the residence due to their limited mobility, we will need someone there to assist with this.

Question 4

The patient has had a severe stroke or suffers from dementia/Alzheimer's and is not able to verbally communicate.  Are you still able to conduct an eye exam?

Accepted Answer

Yes, we can still perform an eye exam if the patient cannot verbally communicate.  Most of the time, there is still a lot of objective testing that can be done to check the health of the eyes and prescription without needing to have the patient respond.

Question 5

The patient does not speak English.  Are you still able to conduct an eye exam?

Accepted Answer

If the patient cannot speak English, please ensure that there is someone present who can help translate.

FAQs

Frequently Asked Questions

Do you have a physical clinic I can come into?

I do not have any mobility or health challenges but would still like an optometrist to come to me for an eye exam. Is this possible?

I look after the patient’s medical appointments but I’m not able to attend the exam. Is that okay?

The patient has had a severe stroke or suffers from dementia/Alzheimer's and is not able to verbally communicate. Are you still able to conduct an eye exam?

The patient does not speak English. Are you still able to conduct an eye exam?

EYE EXAMS

Are you able to provide eyeglasses?

Do you provide repairs if my glasses break or get damaged?

GLASSES

Why is there a fee for the eye exam?

Is the eye exam covered by my Medical Services Plan (MSP)?

Why do you require pre-payment information before an eye exam?

I have medical coverage through an insurance provider (e.g. PBC, Sunlife, Greenshield, etc.). Are you able to bill the eye exam to them?

I live in a long-term care home. Are you able to bill the eye exam to my comfort/trust account at the care home?

My finances are being taken care of by a trust company. Are you able to bill them directly?

I receive financial assistance through BC’s Ministry of Social Development and Poverty Reduction. Are my eye exams covered?

I am Indigenous and am enrolled with the Non-Insured Health Benefits (NIHB) program for First Nations and Inuit. Are you able to bill my eye exam to them?

I have health insurance coverage through Veterans Affairs Canada (VAC). Are you able to bill my eye exam to them?

FINANCE AND BILLING